Technology / Security

Technology

All-Calls™ utilizes an industry leading cloud-based technology platform. Our call center platform is a robust contact center solution with tools for inbound, outbound and blended centers. All-Staff technology provide a seamless agent dashboard that allows agents to provide Phone, Web Chat, Email Response and SMS.

Technology Features

  • Interactive Voice Response (IVR)
  • 100% Call Recording
  • Screen Shot Capture
  • Quality Assurance Review
  • Interactive Agent Dashboard
  • Interactive Supervisor Dashboard
  • Listen / Whisper / Barge Functionality
  • eLearning Platform (LMS)
  • Real-Time Reporting
  • Reliable 99.9999% Uptime
  • Scalable 1-10,000+ agents
  • Call /Credit Card Masking (Security)
  • Workforce Optimization
  • Customer Satisfaction Survey
  • CRM Integration
  • Predictive/Power/Preview Dialers
  • Voice, Email, Chat, Social, Mobile, Web
  • CTI Screen Pop

Our Clients are provided a supervisor dashboard that allows them to watch call queues real-time, listen in on calls, and even whisper to the agent or take over the call when needed. With the supervisor dashboard, our clients have access to real time reporting and a snap-shot of service levels whenever and wherever they want.

All-Calls is a Vendor Neutral company.  Unlike other outsourcers, we are not tied to a single platform. Rather, we identify the needs of each unique program and bring in the technology that best suits the client and customers’ needs.   This process ensures you get only the technology you need and we can provide a better customer experience and easier customer effort. 

 

Security

Technology is ever-changing in the contact center industry. At All-Calls™, we are on top of technology and partner with industry leading technology companies. Whether you need basic phone support, or a robust platform of Voice, Chat, Email Response, Social and Text (SMS), All-Calls™ has the technology, people and processes to exceed your customer expectations.

All-Calls™ is secure. Our systems are PCI Type 1 compliant, SOC2 audited and compliant, HIPPA and PHI compliant. You can trust your customer data is safe and secure.