With All-Calls™ Call Center Outsourcing, you are working with contact center experts that have been providing top call center services for over 30 years. All-Calls™ provides some of the lowest cost, highest quality outsourcing services in America, this results in significant decreases in employee attrition and increases in customer satisfaction.
All-Calls™ is a US based outsourced contact center (BPO) service provider based in the Midwest. With 38 recruiting offices, 180 recruiters and over 5,000 US employees, we have the resources to meet any size contact center need. All-Calls™ has the people, processes and technology to provide your customers the best experience in all mediums (Voice, Email, Chat, Social Media, and Text).
|Full Program Support||Dedicated Support||American Based Agents|
|Our team of contact center experts are prepared to meet your unique contact center outsourcing needs. We are experienced in a wide variety of calls and have proven people, processes, and technology.
Our applicant intake process brings the best agents, our implementation plans make it easy to launch and our technology provides real time access to your programs. You are in control.
|At All-Calls™, we believe a dedicated agent model is the best way to ensure a consistent customer experience and maximize caller satisfaction.
Dedicated Agents are immersed in your culture and gain valuable knowledge and techniques to respond to customer needs. Dedicated agents do not need to “re-learn” your program like agents in a shared pool.
|100% of our agents are American based. Our agents are thoroughly screened for personalities of a successful agent, clear communication skills that instill trust and the ability to provide exceptional results.
It is proven that American based agents have faster learning curves, provide better customer service, increase sales and provide a better overall customer experience.
|All-Calls™ also provides At-Home agents on your technology platforms.|
|Flexibility Around Your Customers|
|With an at-home workforce, All-Calls™ has a flexible workforce that can quickly respond to fluctuations in call volumes. With our Text-to-Work program, agents receive a text during busy times and if they are available, they can log in to take calls until the queues have recovered.|
|Technology / Security|
|All-Calls™ utilizes industry leading cloud based technology that provide inbound, outbound and blended agents capabilities with a full featured IVR, call recording, supervisor dashboards and the ability to handle voice, email, chat and text service. All systems are PCI Type 1, HIPAA, and PHI compliant and SOC 2 audited.|
|Training and Quality Assurance|
|All-Calls™ trains all agents to be nice. It’s our motto and we live by it. Our agents receive a comprehensive training program that prepares them to meet your customer needs, then we continue their training in real time through the use of our industry leading Learning Management platform.|
|Client Services||Help Desk||Outbound|
|Technical Support||Retention / Loyalty||Blended|
|Market Research||Case Management||Email Response|
|Surveys||Member Services||Chat Support|
|Order Entry / Processing||Collections||Text (SMS) Response|
|Training||Wellness Programs||Social Media Monitoring|
|Social Media Response||Concierge Calls||Multi-Channel|
|Dispatch||Customer Satisfaction||Upselling / Cross-Selling|
|Unique needs? Custom recruiting is our strength.|